Help & FAQs

Yes, you can add multiple vehicles to your account. Go to the My Cars section in the app and tap 'Add Car'. Each car stores its own service history, and you can switch between cars when booking. This is useful for families with multiple vehicles or small business fleet owners.

All service history is stored under each vehicle in your account. Go to My Bookings. You'll see every service performed by MechOnGo including dates, services done, parts replaced, technician name, and invoice. This history is useful for resale value documentation as well.

Booking is simple: open the MechOnGo app or website, select your car, choose the service you need, pick a date and time slot, and confirm your address. Our technician will arrive at your home or office at the scheduled time. No need to visit a garage.

MechOnGo currently serves all major areas across Delhi NCR including Delhi (all districts), Gurgaon (Gurugram), Noida, Greater Noida, Faridabad, and Ghaziabad. Enter your pincode during booking to confirm availability in your exact location.

Yes. You can reschedule or cancel your booking up to 2 hours before the scheduled time from your bookings page in the app. Cancellations made more than 2 hours in advance are free. If you cancel within 2 hours of the slot, a small cancellation fee may apply. Rescheduling is always free.

Most services are completed in 45 minutes to 2 hours at your location. A basic oil change takes 30–45 minutes. A comprehensive service (oil change + filter + basic inspection) takes about 1.5–2 hours. Our technician will give you an accurate time estimate before starting.

We recommend being present or having someone available at the location. Our technicians need access to the vehicle and may need to start the engine or move the car slightly. For certain services, your sign-off is required before and after. You'll receive live updates via the app throughout the service.

MechOnGo Automobiles (formerly Delhi Motors) is a doorstep car service company based in Delhi NCR. We bring certified, background-verified technicians directly to your home or office so you never have to visit a garage. We offer oil changes, AC service, brake repair, electrical diagnostics, and much more — with transparent pricing and a 30-day service warranty.

Absolutely. All MechOnGo technicians are background-verified with police clearance certificates. They work only during daylight hours, carry a MechOnGo-branded vehicle and uniform, and their identity is visible in the app before arrival. You can track their live location from the time they depart until they arrive. Our operations team monitors every job in real time.

MechOnGo operates on a Pay After Service model for most bookings. You only pay once the service is complete and you're satisfied. Payment can be made via UPI, credit/debit card, net banking, or wallet. Prepayment may be required for certain premium parts (e.g., tyres, battery) that need to be ordered in advance.

We accept all major payment methods including:

• UPI (GPay, PhonePe, Paytm, BHIM)
• Credit and Debit cards (Visa, Mastercard, RuPay)
• Net banking
• MechOnGo Wallet (add money for faster checkout)
• Cash (for select services)

All online payments are processed securely via Razorpay. We never store your card details.

Yes. A GST invoice is generated automatically for every completed service and available in your booking details in the app. You can download the PDF directly. If you need the invoice in a specific company name for reimbursement, add your GSTIN in your profile settings before booking.

The price shown on our app is the final price for the service package selected. It includes labour, standard consumables (like engine oil if selected), and GST. There are no hidden charges. If additional work is discovered during inspection (e.g., worn brake pads), our technician will inform you with a separate quote before proceeding — you're never charged without approval.

Yes! We regularly offer promotional discounts for first-time customers, seasonal offers, and referral rewards. You can apply coupon codes on the payment screen during checkout. Follow our social media or enable notifications in the app to never miss a deal. Subscription members get permanent discounts on all services.

Authorised service centres have very high overheads — showroom rent, large staff, expensive equipment amortisation — all added to your bill. MechOnGo operates asset-light: our certified technicians go directly to you, eliminating garage rent and waiting costs. We use the same quality parts and follow OEM service procedures, but pass the overhead savings back to you. Savings are typically 30–50% compared to authorised service centres.

MechOnGo offers a wide range of services at your doorstep, including:

• Engine oil and filter change
• AC service and regas
• Brake pad and disc replacement
• Battery testing and replacement
• Full and periodic car service
• Tyre rotation, balancing (via partner)
• Denting and painting
• Electrical diagnostics and ECU scan
• Pre-purchase inspection
• Running repair for warranty issues

Browse the full service menu in the app for your specific car model and pricing.

We use OEM-equivalent branded parts from trusted manufacturers — the same factories that supply original equipment manufacturers. For example, we use Bosch, Denso, or Valeo filters; Castrol, Mobil, or Shell oils; TVS or Brembo brake pads. These meet or exceed OEM specifications. If you specifically want genuine dealer parts, inform us at booking and we'll source them (at a different price).

We service all popular car brands sold in India, including Maruti Suzuki, Hyundai, Honda, Tata, Mahindra, Toyota, Kia, MG, Volkswagen, Skoda, Renault, Nissan, and more. We also service many premium brands — BMW, Mercedes-Benz, Audi — for selected services. Add your car to the app and we'll show exactly which services are available for your specific model and year.

A periodic service (also called a scheduled or routine service) includes:

• Engine oil and oil filter replacement
• Air filter inspection (replace if needed)
• Cabin filter inspection
• Brake inspection (pads, fluid level)
• Battery health check
• Tyre condition and pressure check
• Top-up of windshield washer fluid and coolant
• Under-chassis visual inspection
• Basic OBD-II diagnostic scan

Premium service packages also include spark plugs, fuel filter, transmission fluid check, and more. Check the service details page for your car model.

No — this is a common myth. The Motor Vehicles Act and consumer protection laws in India give you the right to service your car at any authorised workshop of your choice without voiding the manufacturer warranty, as long as the correct oils, parts, and procedures are followed. MechOnGo follows OEM service schedules precisely and provides a stamped service record. We can also update your service book.

Yes. All MechOnGo technicians undergo a rigorous onboarding process that includes: technical skill assessment, background verification (police clearance), training on safety and customer interaction, and a probationary period. Our senior technicians hold ITI certificates and have 5–15 years of garage experience. You can view your assigned technician's profile, ratings, and experience in the app before the visit.

Yes! If you've had a great experience with a specific technician, you can select them from your booking history when placing a new order. Subject to their availability in your area and time slot, we'll do our best to assign them to your booking.

All services by MechOnGo come with a 30-day workmanship warranty. If any issue arises due to the service performed (not general wear), we will fix it free of charge. Parts replaced carry the manufacturer's own warranty (e.g., batteries typically carry 24–60 months warranty from Amaron/Exide). Our warranty terms are available in the app under each completed booking.

Go to your completed booking in the app and tap 'Raise a Warranty Claim'. Describe the issue and upload photos if possible. Our team reviews claims within 24 hours and schedules a technician visit at no charge if the issue falls within our 30-day workmanship warranty. For part warranty claims (beyond 30 days), we coordinate with the part manufacturer on your behalf.